Frequently asked questions about our work

Yes, and everything we do starts there. You can book the site visit through the form, by phone or on WhatsApp, giving the address of the property and a day that suits you; we then get in touch to confirm the day and the time. On site we take measurements, look at the state of the property and listen to what you want done — that is what lets us quote with real numbers instead of doorstep estimates. The quote is not handed over on the spot: it is sent afterwards, written and itemised. The visit is free in Porto and the neighbouring municipalities and commits you to nothing; beyond that area, we assess case by case.

Yes. The quote is free and without obligation — you receive it written and itemised, and you decide afterwards, with no duty to go ahead. The site visit is also free in Porto, Vila Nova de Gaia, Matosinhos, Gondomar and the nearby areas; beyond that we assess case by case, and we tell you before anything at all is booked. The site also has an estimator that returns an order of magnitude per square metre in seconds: it is there to show you the scale of the investment, it does not replace the visit and it is not a proposal. The firm price always comes from what we see on site — and once approved, that is what is kept to, with no hidden costs.

We work in Porto and the neighbouring municipalities: Vila Nova de Gaia, Matosinhos, Gondomar — where we are based, in Rio Tinto — and the areas around them. Inside this area the site visit is free and we can get to the property quickly, which makes a difference while the work is under way. For larger projects we work across the country and elsewhere in Europe; in those cases the team's travel goes into the quote in writing, instead of turning up at the end. If you are unsure about your own area, ask before anything else: we will say plainly whether we can take it on, because we do not accept work we cannot follow properly.

We answer every request as quickly as we can — usually the same day or the next. When you send the form, a tracking number for your request appears straight away on screen; it is there to identify you when we speak, and it is not a login for any private area. If you are in a hurry, the phone and WhatsApp are the quickest route. For simple requests we can come back with an indication of price right away; when the property has to be seen, the next step is to book the site visit, and that is when the schedule for the work is set. What we do not do is leave a request unanswered.

Yes, either way. You can buy the materials and we carry out the work, or we supply everything within the quote — depending on the project and on what suits you best. What does not change is that it is written down: the quote sets out, line by line, who supplies what, so that nobody is wondering halfway through who was supposed to order the flooring. If you are supplying, we tell you the quantities and the characteristics needed, and the material should be on site before the stage that calls for it — missing material means work stops. If we supply, we show you the options and the price differences before anything is bought.

Yes, from small repairs through to full renovations. No job is too small, and that is not a throwaway line: a door that will not close, a crack in a ceiling, a skirting board coming away or touching up one room go through the same process as every other request, with an agreed date and the price stated before we start. On small jobs, a photograph sent with the request often saves a trip and speeds up the answer. If the work is clear we can price it from your description; if there is any doubt about what lies behind it, we book a visit first. We also take on the finishing and adjustments left undone at the end of a job.

Yes. The invoice is issued by software certified by the Portuguese Tax Authority, as the law requires, and that is the document with tax value. It is not to be confused with the quote: the proposal you receive is where we set out what will be done, with which materials and at what price, and it is there for you to decide — it is not a tax document and it does not replace the invoice. Your answer to the proposal is recorded electronically, with the name of the person who answered and the date, so that there is no doubt about what was approved and when. Later, if the project has a Client Area, the documents and the payments are kept there, in order, to consult at any time.

Yes. When the work starts we give you an access ID for the Client Area — the project identifier and a password — and that is where you follow everything: progress, the week's photographs, the documents and the payments. You do not have to install anything or wait for a phone call to know where the work stands. One point causes confusion often: the number you receive when you send a quote request is only the tracking number for that request, not login details. The Client Area opens once the quote has been approved, and it is the team that then gives you the project ID and the password.